FAQs

Registered buyers will get daily price updates for their preferred products through our Whatsapp Business chat and can order any of the products by simply replying on the chat. Our team will confirm your order within minutes and get your products ready for dispatch.

No, Proqurr is a B2B marketplace, therefore, you need a GST number to buy from us.

The minimum order quantity for sourcing from Proqurr is 3 MT.

Buyers are expected to pay for their order as soon as it is delivered to their facility.

We accept multiple modes of payment. You can pay us using NEFT/RTGS/Online.

Yes, you get a 10 paise per kg discount for making an advance payment.

Our quality check team ensures that every order is delivered as per its specifications, however, even after our checks if you receive a product with wrong specifications then we offer free return and refund.

Proqurr will initiate a free return and refund for you only if there is a difference in the product quality or specifications, then. Any return request must be raised within 48 hours of order delivery for our team to investigate.

Buyers can cancel their order free of cost before the goods are dispatched. However, buyers cannot cancel their order after the goods have been dispatched and will be liable to pay entire amount of the order.

If any product is missing or damaged on delivery, we will offer free of cost return and refund or reimburse the buyer for the costs of the damaged or missing goods.

Our logistics team ensures smooth and timely delivery of each order; however, some elements are out of our control. Unforeseen circumstances may lead to unavoidable delays, but our team will work to minimize such delays.

The buyer will be given regular updates regarding your order delivery status through our Whatsapp chat.

Proqurr has a pan-India network of polymer suppliers and uses in-house technology to compare several quotes and provide you with the best possible price.

No, Proqurr provides end-to-end polymer procurement solutions. We arrange that goods are delivered to the buyer’s doorstep.

Transportation cost (Freight cost) will depend on every buyer's location and required quantity. Freight will be confirmed with the buyer and included in the final billing price.

No, Proqurr provides you the best possible rates, hence, there is no scope for negotiation.

Yes, any buyer can add as many products as they want in a single order

The buyer is responsible for getting the goods unloaded from the transport vehicle in a safe and timely manner.

No, Proqurr is a B2B marketplace, therefore, you need a GST number to supply to us.

Once a buyer places for your goods with us, we will ask for your order confirmation. Once the order is confirmed by you, the goods must be kept in a condition ready to be picked up at any time.

The supplier is responsible to pack the shipment as per industry accepted packing standards.

The supplier is responsible to get the goods loaded on the transport vehicle in a safe and timely manner.

All deliveries made by Proqurr are covered under Transit Insurance. Neither the buyer nor the seller are responsible if the goods are damaged during the transit.

No, Proqurr provides end-to-end polymer procurement solutions. We arrange for the goods to be picked up from the supplier.

No, the supplier will not have to pay for the transportation and should only quote prices to Proqurr on an ex-works (or ex-location) basis.

Upon registration suppliers will get a unique link with a quote uploading form. The suppliers can use the link to upload or change a quote for any product at any time. Moreover, the suppliers can simply message their quotes to us on our Whatsapp chat as well.

Upon registration suppliers will get a unique link with a quote uploading form. The suppliers can use the link to upload or change a quote for any product at any time. Moreover, the suppliers can simply message their quotes to us on our Whatsapp chat as well.

After an order is received, we send an immediate to the supplier asking for his/her order confirmation. If the supplier confirms the order then he/she cannot change the order after this.

The minimum quantity when supplying to Proqurr is 5 MT.

Suppliers will be paid by Proqurr before the goods are picked up from their facility.

No, you can supply as many products as you want.

After the order has been confirmed by you, the goods can be picked up any time within the next 24 hours.

If a buyer refuses a shipment for reasons such as damaged goods or difference in the product quality/specifications then the supplier will be required to accept the faulty goods and initiate a refund to Proqurr.

No, the price you provide to us will be considered final and no subsequent negotiation will take place.

You can mail us at marketing@proqurr.com or call us at +918700620853.

Proqurr is delivering polymers throughout India.

Proqurr will initiate a free return and refund for the buyer if there is a mismatch in the product quality or specifications. Any return request must be raised within 24 hours of order delivery for our team to investigate.

Neither the buyer nor the seller is responsible for arranging the transportation of goods. Proqurr provides end-to-end polymer procurement solutions, therefore, Proqurr is responsible for the pickup and delivery of goods.

Please contact us at +919873863171 or write to us at operations@proqurr.com or simply fill the contact form on our website. We will contact you to verify your credentials and start sending you our logistic requirements.