FAQs
Frequently asked questions
Registered buyers will get daily price updates for their preferred products through our Whatsapp Business chat and can order any of the products by simply replying on the chat. Our team will confirm your order within minutes and get your products ready for dispatch.
No, Proqurr is a B2B marketplace, therefore, you need a GST number to buy from us.
The minimum order quantity for sourcing from Proqurr is 3 MT.
Buyers are expected to pay for their order as soon as it is delivered to their facility.
We accept multiple modes of payment. You can pay us using NEFT/RTGS/Online.
Yes, you get a 10 paise per kg discount for making an advance payment.
Our quality check team ensures that every order is delivered as per its specifications, however, even after our checks if you receive a product with wrong specifications then we offer free return and refund.
Proqurr will initiate a free return and refund for you only if there is a difference in the product quality or specifications, then. Any return request must be raised within 48 hours of order delivery for our team to investigate.
Buyers can cancel their order free of cost before the goods are dispatched. However, buyers cannot cancel their order after the goods have been dispatched and will be liable to pay entire amount of the order.
If any product is missing or damaged on delivery, we will offer free of cost return and refund or reimburse the buyer for the costs of the damaged or missing goods.
Our logistics team ensures smooth and timely delivery of each order; however, some elements are out of our control. Unforeseen circumstances may lead to unavoidable delays, but our team will work to minimize such delays.
The buyer will be given regular updates regarding your order delivery status through our Whatsapp chat.
Proqurr has a pan-India network of polymer suppliers and uses in-house technology to compare several quotes and provide you with the best possible price.
No, Proqurr provides end-to-end polymer procurement solutions. We arrange that goods are delivered to the buyer’s doorstep.
Transportation cost (Freight cost) will depend on every buyer's location and required quantity. Freight will be confirmed with the buyer and included in the final billing price.
No, Proqurr provides you the best possible rates, hence, there is no scope for negotiation.
Yes, any buyer can add as many products as they want in a single order
The buyer is responsible for getting the goods unloaded from the transport vehicle in a safe and timely manner.